Using the playbook
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- How to use the playbook
- Stages of the service design and delivery process
- Making game plans
- Facilitating accessible and inclusive sessions
- More...
Use our digital service design playbook to take on complex service design and delivery challenges.
It's a collection of plays containing activities and workshops that can help you to design and deliver better products and services. Each play has detailed instructions and templates to help you easily run them for your project.
The playbook content aligns with the Digital services policy and Digital service standard for Queensland Government.
This is a beta product. Your feedback will help us improve the product over time.
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Set your project team up for success with these plays
Explore the problem and develop a deep understanding of what your users need with
Ideate and experiment to find the right solution with
Build and test a solution based on validated hypotheses and gather feedback from users with
Maintain and improve the service through a pilot and official launch with
Search all plays in the playbook
SSO is an authentication process that allows you to access multiple services and applications with one username and password.
Most Queensland Government agencies use SSO. If your agency doesn't use SSO, contact your agency IT service desk and let them know you would like to use it.
Most government-owned corporates, non-government organisations, and statutory authorities do not currently use SSO. If your organisation doesn't use SSO, contact your IT service desk and let them know you would like to use it.