Digital service standard
How to use this standard
The Digital service standard must be used to implement the Digital services policy.
This standard provides thirteen (13) criteria that must be met when developing or significantly altering government digital information, products, and services.
- Understand user needs
- Have a sustainable multi-disciplinary team
- Use agile and customer-centred processes
- Understand the tools and systems required
- Make digital services secure
- Build consistent and responsive design
- Use open standards and/or common platforms
- Make source code open by default
- Make digital services accessible
- Test the digital service
- Measure the performance and improve
- Don't forget the non-digital experience
- Encourage a shift to the digital channel