Digital competence framework for citizens

Using DigComp in the Queensland public sector

To deliver fully digital services, staff need strong digital skills. DigComp provides a clear framework to:

• build foundational skills: ensure baseline digital literacy across roles so all employees are proficient in core skills.
• support frontline workers: equip employees with the skills effectively use digital systems for service delivery.
• advance the Digital 1st initiative: foster a digitally confident and capable workforce.
• enhance adaptability: prepare employees to effectively use automated systems and digital productivity tools.

DigComp provides a clear and practical way to build digital skills for public sector workers through:

• Training and development: create induction and ongoing development programs that focus on essential digital skills.
• Capability self-assessments: enable employees to assess their digital skill levels and identify areas for growth.
• Role expectations: define digital literacy requirements for entry-level and general roles that don’t require specialised digital expertise.
• Cross-agency collaboration: establish a shared digital literacy standard, aligning skills and training across agencies.
• Cybersecurity awareness: integrate the "safety" competence area to address and prepare for growing threats in the digital environment.

Key capability areas

The framework focuses on 5 areas of digital competence:

• Information and data literacy: finding, evaluating, and managing digital information.
• Communication and collaboration: effective use of digital tools to interact with others.
• Digital content creation: creating, editing, and sharing digital content responsibly.
• Safety (Cybersecurity): protecting devices, data, and identity.
• Problem solving: using digital tools to identify and solve challenges.

More information

Access the DigComp framework or email the Digital Capability Team on digitalictcapability@chde.qld.gov.au for help with applying it in your agency.