Any activity that involves comparing the present state of the business with a conceptual and desired future state, with the objective of ‘closing the gap’ can be considered a gap analysis. By defining and analysing gaps, a planning team can create a roadmap to move the business forward and fill the potential gaps.
Gap analysis can also be used as a technique to assess the extent to which an agency can meet its needs using its present capabilities. The capabilities include but are not limited to:
- business services
- business processes
- employee and workforce competencies
- facilities
- information
- applications
- underpinning ICT infrastructure.
Audience
A practitioner in the context of this guideline can include one or more of the following roles:
- Enterprise architects
- Digital or ICT strategic planners
- Information managers.