Digital solution for the Department of Transport and Main Roads delivers social impact for people with disability
The Department of Transport and Main Roads (TMR) procured the services of Jigsaw, a social enterprise that:
- offers a service to digitise their paper-based records
- generates jobs for people with disabilities.
Jigsaw trains and transitions people with disability into award wage employment.
The opportunity
Recognising the business benefits of digitising their historic paper plans, survey field and level books, TMR sought an opportunity to deliver on the Queensland Procurement Policy (QPP) commitment to increase spend with social enterprises.
By engaging with a capable social enterprise that provides jobs for disadvantaged Queenslanders, TMR is also supporting the Queensland Government to advance its social objectives.
TMR is using their purchasing power to generate social value in addition to the goods and services they require. Social procurement enhances social inclusion, giving vulnerable groups the opportunity to participate in the community and the economy.
The solution
To meet the QPP’s social enterprise commitment, TMR initially trialled the services of Jigsaw. They then invited Jigsaw to respond to a request for quote (RfQ) process.
Jigsaw was awarded the contract as they:
- demonstrated value for money
- deliver positive social impact for people with disability.
The outcome
With Jigsaw’s commercial offering, high-quality work and great customer service, TMR acknowledge:
- Jigsaw’s ability to positively transform people’s lives
- the benefits of using their document digitisation services.
Zac, who is legally blind, is one of the many Jigsaw employees that have benefited from their work with TMR.
Recognising that people prepare best for work through work, Jigsaw placed Zac in their revolutionary pathway to open employment program. This embeds a comprehensive, skills-based training program within their business operations.
Zac is gaining confidence and a stronger sense of purpose, knowing that he is:
- helping to preserve important information about Queensland’s road network
- providing efficiencies on storage, reducing the retrieval time for TMR records and making documents easier to search.
Zac is a proud member of the Jigsaw team, having graduated from their training academy. He is now adept at 20 transferable work competencies (including problem-solving, accountability and teamwork). This will help him fulfil his dream of a job in management.
The outcomes of this procurement process reinforce that social enterprises, like any other supplier, can:
- deliver on contractual commitments
- produce high quality, value for money products alongside social value.
The experience gained through successfully quoting and contracting with government enables social enterprises like Jigsaw to:
- show their capability in future quotes for both public and private sector clients
- build their capacity to generate even more jobs for disadvantaged or marginalised Queenslanders.
More information
To find out how your next procurement activity can support people from disadvantaged or marginalised backgrounds, email socialprocurement@hpw.qld.gov.au.
To find out more about Queensland Government diverse supplier targets and commitments and social procurement, visit our websites: