Communicate the change
Use this guide when onboarding your agency’s credential to the Queensland Digital Licence app. It will help you plan your:
- change management
- communications.
Benefits of a plan
​A change and communication plan:
- ensures a coordinated transition
- promotes clear, consistent communication
- keeps stakeholders informed and supported during the change process
- fosters strong relationships and collaborative partnerships with stakeholders
- builds awareness and understanding of the change and its expected benefits.
​Set up your plan
You can use the Digital Licence app change management framework if your agency does not have one of its own. Email digitallicence@tmr.qld.gov.au for a copy of the framework.
It will guide you to set up a change and communications plan for this project.
Key features of the framework
- Purpose and scope: Provides guidance for integrating digital credentials, focusing on change management, communications and support.
- Using the framework: Helps your agency understand and execute change management activities for successful integration.
- Key change activities: Outlines a process and resources for planning, implementing, and evaluating the integration of digital credentials.
- Roles and responsibilities: Defines roles and tasks for both CDSB and the integrating agency to ensure a smooth transition.
- Key messaging: Offers pre-approved messaging for customers, industry, staff, and the public to ensure consistent communication.
- Support enquiries management: Establishes a collaborative support model for managing customer queries and escalations.
- Training plan: Provides training resources and timelines to prepare staff for supporting the Digital Licence app.
- Attachments: Includes detailed resources such as change plans, communication templates and training materials.