AWS cloud contact centre
About this service
CITEC’s AWS Cloud Contact Centre uses the Amazon Connect platform and CITEC’s AWS Managed Cloud Account service, offering organisations easy access to a cloud-based contact centre solution.
Benefits of this service
Service provides:
- Ability for organisations to manage interactions with their customers across multiple channels via a cloud-based contact centre.
- Identity management, governance, and security underpinned by the AWS Managed Cloud Account service layer to enforce and monitor compliances.
- Two levels of service are available depending on individual customer requirements.
Who can use this service
The following eligible agencies and related bodies can access this service:
- Queensland Government agencies
- statutory bodies
- local government
- government owned corporations.
Use this service
Contact CITEC by phone on 07 3222 2555 or email service@citec.qld.gov.au to find out more about available services.