Unconscious biases are:
- attitudes beyond our regular perceptions of ourselves and others
- reinforced by our environment and experiences
- the basis for a great deal of our patterns of behaviour about diversity.
Research is proving that we are biased towards the world around us and use stereotypes all the time. Our brains are wired towards patterns and similarity, while difference is harder to accommodate.
When it comes to creating inclusive and diverse workplaces we need to look inward first.
Impacts of unconscious bias
Where there is bias (conscious or unconscious) in the workplace, we continue to recruit, promote, allocate work, and manage performance with filters on our thinking. We cannot change what we do not see or acknowledge, but we can change conscious attitudes and beliefs.
Unconscious bias in the workplace can mean:
- talented people are left out of your workforce or not allowed equal opportunity for development and career progression
- diverse voices aren’t heard in meetings and decisions can be impaired
- your culture is not genuinely demonstrating inclusive workplace principles
- employees are not able to fully contribute to your organisation
- creativity and productivity of your team or organisation may be compromised.
Manage unconscious bias in your workplace
- Organisation awareness
- Individual
- Attraction and selection
- Career development and talent management
- Work allocation and team dynamics
- Performance management
- Community services and relations
- Resources
Organisation awareness
Encourage your leadership team to understand the impact unconscious bias has in the workplace and the importance of interrupting it. Get leaders to complete the Harvard Implicit Assessment Test and discuss their results. Run an information session on how unconscious bias affects us, host an expert speaker, or build the topic into your leadership programs.
Examine your workforce demographics for equity issues that appear in the statistics based on either gender, age, ability or ethnicity.
Conduct employee surveys or run employee focus groups (women, Aboriginal and Torres Strait Islander people, new Australians, people with a disability, mature aged employees) to find out if they have witnessed unconscious bias and what impact it has on their employment experience.
Circulate the Your Unconscious Bias infographic .
Individual
Take the Harvard Implicit Assessment Test to assess your unconscious biases.
Practice mindfulness to reduce your stress levels and slow down your thinking processes. Being more deliberate in your decision making can reduce your propensity towards unconscious bias.
It might be useful to take the test before any recruitment process.
Attraction and selection
Trial and assess recruitment processes that are 'blind'. This is where documents (e.g. resumes and applications) have de-identified data, eliminating some of the known unconscious biases such as age, gender, where applicants are from, which university they attended and so on. This is more difficult with a large number of applicants, but worth exploring to see if recruitment around diversity outcomes changes.
Advertise roles in a broad section of places that diversity groups look to for new jobs. Use inclusive language in your advertising content, and actively encourage diverse applications.
Train your selection panel members to be aware of their unconscious biases by completing the Harvard Implicit Association Test.
Tips on overcoming bias during recruitment and selection.
Career development and talent management
Create your succession plans with at least 2 ‘go-to’ people (those who can easily step up when leaders are away or unavailable). Make sure 1 is a woman or from a minority group.
Support the development of future female leaders or those from diverse backgrounds by creating a mentoring program specifically to unleash their potential.
Cover inclusive leadership skills when developing leadership programs.
Work allocation and team dynamics
Helping managers understand they are more likely to assign projects to individuals who they have an unconscious affinity with can be a first step. You can encourage managers to take risks and allocate work to different people.
Set up a team meeting structure that encourages diverse voices, by including round robin updates where everyone gets an equal say, and different people can assume the role of the chair
Run an awareness program for your team that uncovers unconscious biases in the workplace, label the biases that commonly occur, and discuss how you can be more mindful about overcoming them.
Be mindful of different types of communication styles, and be inclusive of these differences.
Use devil’s advocate or de Bono’s six hats approach to help teams get used to identifying bias in their thinking and decision making.
Performance management
When managers have an unconscious affinity with an employee, they often spend more time with them informally, discussing their contributions, development and career plans. For those they have little affinity with, managers are more likely to query past performance and the conversations are often less friendly.
Minimising unconscious bias in performance reviews
Bias in the performance management review process (PDF, 970KB)
Community services and relations
Building design innovation capability in your team or organisation can help you create solutions with diverse community needs in mind. When dealing with complex and whole-of-government problems you are better off co-designing with a wide range of stakeholders, so your solution overcomes unconscious bias tendencies.
Resources
Training programs
- Unconscious Bias - Queensland Human Rights Commission
- Managing your biases at work
- Breaking Workplace Bias at the Source
- The SEEDS model (PDF 4.76MB)
- Harvard Implicit Assessment Test
Articles
- Human Capital Matters: Unconscious Bias 2012
- Centre for Ethical Leadership
- The barriers to equality of opportunity in the workforce: The role of unconscious bias
- Inclusion Nudges Guidebook
- Disability: A Research Study on Unconscious Bias
- Unconscious Bias Training in the Workplace
- Working Paper No. 3: Getting to grips with unconscious bias (PDF, 284KB)
- Building a culture of diversity is unconscious bias hindering you?
- Addressing Unconscious Bias
- Beyond Bias
- Take Bias out of processes not people
- Tackling Unconscious Bias in Hiring Practices: The Plight of the Rooney Rule
- Unconscious Bias in Faculty and Leadership Recruitment: A Literature Review (PDF, 90KB)
- Creating Inclusive Workplaces
Case studies
