Broaden your emotional intelligence to be a better leader

How conscious are you of your own emotional intelligence? More importantly, do you know how emotional intelligence can help you to be a better leader?

Research reported in Harvard Business Review has shown that people with high levels of emotional intelligence (EQ) make successful leaders because they are able to relate to, empathise with and understand the people in their teams.

This research points to five important EQ indicators commonly recognised among high performing leaders, which have strong links to guiding behaviours behind the Leadership competencies for Queensland. Understanding your and EQ and how it impacts your behaviour offers a fantastic opportunity to enhance your leadership development and build your professional relationships.

So, what do these five indicators look like? A leader with high EQ will demonstrate:

  1. self-awareness – an ability to pursue continuous growth, pause when required, benefit from constructive criticism, apologise when necessary, and protect themselves emotionally.
  2. self-regulation – a high degree of control over personal thoughts and feelings, a strong authenticity of character, and an ability to keep commitments.
  3. motivation – an ability to motivate and inspire others, praise and recognise achievement, and provide helpful and constructive feedback.
  4. empathy – an expression of empathy for themselves and the people around them.
  5. social skills – an ability to build enduring relationships, foster healthy and inclusive workplaces, a readiness to forgive and move on from disagreements or disruption, and a willingness to help others.

Sometimes these elements of emotional intelligence can come naturally, and sometimes they need some active development to be utilised to their full potential. Either way, being conscious of your EQ and the ways it can be expressed is the first step in integrating it into your own leadership abilities.

If you would like to develop your EQ in line with the Leadership competencies for Queensland, the People matters leadership program is an ideal option. Developed by the Public Service Commission and delivered by the Australian Institute of Management, People matters is a three-day course covering topics including people management, performance and leadership. There are additional one-day programs on offer too, including a deep dive into how to progress meaningful performance conversations with employees.

You can find all the important details about the program, as well as participant testimonials and pricing here.

Applications for regional scholarships in 2020 are open from mid-November.


Name: Public Service Commission