Step 3: Deliver investment
The Department of Customer Services, Open Data, and Small and Family Business (CDSB) works with the agency to monitor progress and delivery of the program through several mechanisms. This monitoring will be linked to delivery monitoring of the program’s constituent projects.
If warranted by risks and issues, the CDSB may perform health checks, with findings presented to the Digital Economy Leadership Sub Group (DELSG) and guidance provided back to the agency.
This step monitors the progress of the program to ensure it is on track for successful delivery. CDSB works with the agency, taking agreed actions (e.g., health checks) when warranted.
CDSB also monitors programs and projects across government to identify any trends or similar issues arising across the combined whole‑of‑government portfolio of digital investments so that strategies and advice can be provided back to the agency.
The agency will complete the following monthly:
- provide information for updates to the digital investments register
- program key indicator questionnaire - a series of questions to gauge the program’s health during delivery.
The agency will also be required to submit Gate 0 review reports, supporting documentation and action plans when undertaken.
CDSB monitors the program’s delivery through several mechanisms. CDSB:
- may request to attend Program Board meetings depending on size and risk of the program
- will review the monthly digital investments register data
- will review results of the monthly Program key indicators questionnaire and may request further information.
Where CDSB review highlights areas of concern, and there are issues that are likely to impede delivery, CDSB will undertake a health check. This may range from completing a high-level review to a deep dive into certain aspects of the program. CDSB and the agency will agree on the information required before the health check commences.
The findings of the health check will be summarised for endorsement by the DELSG and guidance provided back to the agency.
CDSB will also review any Gate 0 reviews undertaken and will note and provide support and guidance as required.