Training and awareness programs can be used to ensure staff understand their responsibilities and have the right knowledge and skills to make and keep records.
A recordkeeping training and awareness program will usually cover:
- what employees need to do–their recordkeeping responsibilities
- why they need to do it–the legal recordkeeping obligations of your agency
- how they are going to do it–examples of records that employees need to keep and how they can capture, keep and lawfully destroy them.
The type of training and awareness program you choose, and how it is implemented and delivered will depend on your agency.