In a digital environment, the workforce is a key enabler. Having a workforce that is digital ready with the skills and capability to support a digital service environment is key to the agency’s success delivery of service transformation.
Analysing the internal and external labour force will allow an agency to identify the current composition, characteristics and supply of current labour and skills and in which jobs are available or in demand.
Agencies may have their own workforce planning methodologies. This guideline is not a detailed workforce profiling methodology and should be considered within the broader context of agency specific and Queensland Government workforce planning policies and methodologies.
Audience
A practitioner in the context of this guideline can include one or more of the following roles:
- Digital and ICT strategic planners
- Agency and service strategic planners
- Workforce planners
- Business analysts.