Create an ICT contract

You can find standardised ICT contract templates and guidelines here for creating an ICT contract using the Queensland Information Technology Contracting (QITC) framework.

These QITC documents have been updated to reflect changes to the Queensland Procurement Policy, including the Ethical Supplier Threshold, contract disclosure and social procurement.

QITC framework

As stated in the Procurement and disposal of ICT products and services (IS13) policy the QITC framework replaced the GITC framework as the basis for all contracts established to procure ICT products and services for Queensland Government.

To help you decide, read more at About the QITC framework.

View the previous ICT terms and conditions here.

Invitation to Offer (ITO)

To buy products and/or services under the QITC framework, use the following templates for when you go out to market:

• Invitation to Offer (ITO) template for QITC purchases (DOCX, 274KB)
• Invitation to Offer (ITO) Guidance Note (PDF, 253KB)

For buying products and/or services using a QITC SOA, please refer to the QITC SOA ITO template in the following paragraph.

QITC Standing Offer Arrangements (SOA)

In February 2020 a new suite of QITC SOA documents were developed.  View the SOA documents, including the SOA ITO and Guidance Notes.

A new SOA Details (including SOA Conditions) document has been developed.

There are now 2 different customer contract types you can use when setting up an SOA – the SOA General Contract or the SOA Comprehensive Contract.  As these documents are part of the QITC framework the same considerations mentioned below in “Choosing the right contract” will apply as to which contract type is appropriate.

The SOA General Contract and SOA Comprehensive Contract are based on their QITC Framework equivalents so they are to be completed in the same way.

The SOA Modules and Module Order Forms (and SOA Schedules) will be required (as appropriate) to be used when documenting an SOA.

Choose the right contract

The QITC framework allows you to choose the contract type that reflects the risk and value of your procurement.

There are 4 different contract types you can use:

• General contract—recommended for procurements for $1 million or less and which are assessed as low risk.
• Comprehensive contract—recommended for:
  • procurements assessed as low risk but the cost is more than $1 million
  • procurements assessed as either moderate or high risk regardless of value.
• Supplier's terms and conditions— as a general rule, a customer may choose to use supplier terms and conditions if the cost of the ICT products and services will be $100,000 or less and the procurement is assessed as low risk.
• Bespoke contract—recommended if:
  • the procurement is assessed as very high or extreme risk.

Select the right contract type for your ICT procurement situation.

Form the contract

Once you have chosen the right contract type, use these templates and guidelines to form your contract.

View all of the QITC documents. You can also view the user guide for more guidance on the contract types and documents to use.

General contract

Summary:  low risk and up to $1 million

Documents:

• General contract conditions – ICT products and services
• General contract details – ICT products and services

Guidance notes:

Guidance notes for the general contract details.

Comprehensive contract

Summary: low risk and over $1 million OR medium-high risk regardless of value

Documents:

• Comprehensive contract conditions – ICT products and services
• Comprehensive contract details – ICT products and services
• Modules 1–7 that address particular transaction types
  • Module 1 – Hardware
    • Module Order Form 1 – Hardware
  • Module 2 – Software
    • Module Order Form 2 – Software
  • Module 3 – As-a-Service
    • Module Order Form 3 - As-a-Service
  • Module 4 – Systems Integration
    • Module Order Form 4 – Systems Integration
  • Module 5 – Telecommunications Services
    • Module Order Form 5 - Telecommunications Services
  • Module 6 – Managed Services
    • Module Order Form 6 – Managed Services
  • Module 7 – ICT Professional Services
    • Module Order Form 7 – ICT Professional Services
• Schedules 1–11 that are optional documents and templates
  • Schedule 1 – Price and payment terms
  • Schedule 2 – Project implementation and payment plan
  • Schedule 3 – Statutory declaration by subcontractor
  • Schedule 4 – Confidentiality, privacy and conflict of interest deed
  • Schedule 5 – Escrow agreement
  • Schedule 6 – Financial security
  • Schedule 7 – Performance guarantee
  • Schedule 8 – Service levels
  • Schedule 9 – Acceptance testing
  • Schedule 10 – Statement of work template
  • Schedule 11 – Change request template.

Guidance notes:

Guidance notes for the comprehensive contract details and module order forms.

Supplier's terms and conditions

Summary: low risk and up to $100,000

Documents:

Use the guidelines for supplier terms and conditions to help you assess whether the supplier terms and conditions are acceptable for your procurement.

Bespoke Contract

Summary: Very-high risk or Extreme risk

Documents: No guidance documents are available as the circumstances and risks are addressed individually. Please get assistance from your legal specialists. See the user guide for more information.

More information

• Email your questions to QITC Services at ICTStrategicSourcing@chde.qld.gov.au.
• Read more about our advice for industry when selling to the Queensland Government.