Go to top of page

ICT products and services

What is this?

In general, this is how you can buy ICT products and services, such as hardware, software services (including cloud-based technology) and telecommunications.

Process overview​

  1. Consider if concept feasibility testing is required
  2. Consider if early market engagement is required
  3. Search for existing supplier arrangements
  4. Either:
  5. Select your supplier

When does this apply?

Queensland Government Chief Information Office (QGCIO) defines ICT as: ICT products and/or services generally cover all types of technology (data, voice, video, etc.) and associated resources, which relate to the capture, storage, retrieval, transfer, communication or dissemination of information through the use of electronic media. All resources required for the implementation of ICT are encompassed, namely equipment, software, facilities and services, including telecommunications products and services that carry voice and/or data.

Directives, policies, and guidelines

You must follow the Procurement and disposal of ICT products and services (IS13) policy when buying ICT products and services.

Generally, this means you must:

  • plan future procurement activities for high-expenditure, or high-risk products
  • ensure effective contracts are in place
  • ensure industry has fair access to procurement processes
  • have appropriate ICT product lifecycle and service management practices in place.

Use the IS13 implementation guideline to understand and apply the policy.

ICT SME Participation Scheme policy

You must also consider giving fair access to small and medium sized businesses by applying the ICT SME Participation Scheme policy when buying ICT products and services.