Most plays in this playbook involve minimal preparation. With the how might we play, there is a small amount of preparation required to help your participants understand the goal and get the most out of the session.
Preparation time will depend on the depth of insights (e.g. are these from user testing and require collation or is this internal data).
Invite your participants
Participants in this session should be made up of the project team and any subject matter experts relevant to the project. This might include a Project Manager (PM), Project Officer, Designer, Business Analyst, Communications Officer, Solution Architect, or Developer. Aim for including a range of people to form a multi-disciplinary team. You’ll want to make sure when you send an invite for the session, that you clearly explain the goal, how long it’ll take, and why people’s participation will be beneficial.
It’s important to give enough notice to ensure participants have free time to come along to the session. Aim to send invitations about 2 weeks in advance.
You can also attach the play for people to look at ahead of time.
Here’s a calendar invitation template you can use when inviting participants:
Calendar invite for how might we
Subject:
How might we workshop for [project name]
Meeting description:
Hi [team name if sending a group invitation, or participant name if sending individual invitations]
As part of our [name of project] work, we're at the stage where we need to diverge our thinking and frame our ideas before we move into the next stage of the project. In this session we will be reviewing current insights and coming up with "how might we..." questions to inspire ideas. A "how might we..." is a question used help to frame ideas.
The session will take about [x] minutes and there is no preparation required.
Having [you/each of you] attend will help to create diversity of questions and broader solutions for our project. It will also help us to align on our direction for development. We will be using Miro for this workshop, and you can read more about the how might we session in the Digital service design playbook.
Let me know if you are interested in participating [if you’re planning to record the session make sure to ask for participant consent here].
Kind regards,
[Facilitator name]
Collate the insights
For this play, it will be beneficial to have a summarised list of insights in Miro, or in an embedded document to help remind the team of what to focus on during the session. Whether these are internal insights (such as data from the customer contact centre, staff feedback, or other work from your project) or external insights (such as user testing feedback) there should be a space that your team can view and discuss these in Miro.
Either do this by adding sticky notes which summarise your insights, or you can embed a document (PDF) into the Miro board for participants to review at the start of the session.
Insights can include:
- User/customer feedback
- Interview verbatims
- Problems and pain points (customer, user, or organisation)
- Ideas