Systems administrator
Description
The role of the systems administrator is responsible for the management of an organisations computer systems and needs. This includes the planning, development, installation, configuration, maintenance, support, and optimisation of all computer systems. In some cases, especially in smaller organisations, the responsibilities of a system administrator and network administrator often overlap. However, as a general rule, the system administrator is more geared to the computer software and less on the network. A system administrator may also perform systems programmer responsibilities.
A systems administrator works closely with the systems analysts and programmers in the installation, development, testing and maintenance of the computer systems.
A systems administrator exhibits a combination of capabilities from the Skills Framework for the Information Age (SFIA) and the Leadership competencies for Queensland.
SFIA profile
Within the SFIA profile, the systems administrator has level 4 and 5 capabilities, i.e. enables, ensures and advises on the skills outlined below.
Refer to the framework for descriptions of the seven levels of responsibility and accountability.
| SFIA skill code | SFIA skill level of responsibility | SFIA skills level descriptor |
|---|---|---|---|
Security operations | SCAD | 4 | Maintains and optimises operational security processes. Checks that all requests for support are dealt with according to established protocols, including for cloud-based and automated systems. Provides advice on implementing and managing physical, procedural and technical security encompassing both physical and digital assets. Investigates security breaches in accordance with established procedures using advanced tools and techniques and recommends necessary corrective actions. Enables effective implementation of recommended security measures and monitors their performance. |
Problem management | PBMG | 5 | Ensures appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures problems are fully documented within the relevant reporting systems. Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends and improves problem management processes. |
Change control | CHMG | 4 | Assesses, analyses, develops, documents and implements changes based on requests for change. Ensures operational processes and procedures are in place for effective change control. Develops, configures and maintains tools to manage and report on the lifecycle of change requests. Identifies problems and issues and recommend corrective actions. |
SFIA skillLeadership skills
Leadership competencies for Queensland describes what highly effective, everyday leadership looks like in the sector. In simple, action-oriented language, it provides a common understanding of the foundations for success across all roles. The profile describes three performance dimensions (vision, results and accountability) and 11 leadership competencies required against five leadership streams.
Leadership streams are not connected to a level or classification, but rather reflect the balance between leadership and technical skills required of an individual. Individuals can consider the value proposition of roles rather than the traditional lens of hierarchical structures or classification levels. The five leadership streams are:
- Individual contributor (Leads self and does not supervise others)
- Team leader (leads a team and typically reports to a program leader)
- Program leader (leads team leaders and/or multiple areas of work)
- Executive (leads program leaders or other executives)
- Chief executive (leads the organisation).
When developing a role description, identify the role type and then focus on the most important attributes and create a balance between SFIA skills and leadership skills.
Entry points
Most staff who works as a systems administrator possesses a degree in areas such as information technology or corporate systems management.
Industry experience or a diploma level qualification are also held in high regard and may be of some assistance in gaining entry to a career as a system administrator. Diploma level qualifications can generally be obtained through participation in a TAFE course.
Learning and development
Development or improvement of skills as a systems administrator can occur in a number of ways.
Courses to increase general knowledge and skill in system administration are readily available through organisations such as TAFE or universities.