Mapping
- Public service levels: A03-4
- SFIA: 1-2
- Leadership competencies for Queensland – Individual contributor
SFIA professional skills
- Customer service support CSMG
- Incident management USUP
- Information assurance INAS
- Information security SCTY
- Security operations SCAD
Competencies
- How to assist different teams and stakeholders to manage incident preparedness and response.
- How to support incident management activities including updating plans based on evolving threats and learnings.
- How to follow legal and regulatory requirements related to incidents including reporting.
- How to interpret risks, incidents and metrics.
- Understands key threats, controls and potential incident management responses in the context of the organisation.
70:20:10 examples
70: Suggested experiential learning
- Monitor key communication channels (e.g. phone, email).
- Support exercise planning, delivery and review.
- Support incident management plan development and reviews
- Support incident recovery and debrief activities.
- Assist with monitoring and assessing alerts.
- Collaborate with IT problem and change management staff and processes.
20: Suggested professional development
- Find a mentor.
- Shadow other practitioners.
- Join a cyber security professional association and participate in events such as tabletop exercises.
- Develop situational awareness of cyber security / incident trends e.g. podcasts, case studies, white papers, news sites, forums.
10: Example formal learning
- Bachelor degree or post graduate degree in cyber security or a related field (e.g. communications)
- Certificate IV, Diploma or Advanced Diploma in cyber security or related field (e.g. IT, communications).
Others:
- Certified in Cyber Security (CC)
- CompTIA Security +
- Crisis communications
- Cyber Security Foundation + Practitioner
- ITIL Foundations
- SANS SEC301: Introduction to Cyber Security
- Last updated:
- 30 June 2025