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Contact Queensland Shared Services

Looking for your payment summary?

Find out when you’ll get it and how.

  1. Select the agency your enquiry is about.
  2. Education

    We don't provide services to your agency.

    Please check your intranet or Education Queensland for other finance and HR contact information.

    Health

    We provide limited services to your agency.

    Role evaluations (JEMS)

    Call us on (07) 3021 5147.

    Medical case management (West Moreton Hospital Board)

    Call us on (07) 3021 5144.

    Please check your intranet or Queensland Health Streamline for other finance and HR contact information.

  3. Ask a question online or call us

    Online

    Ask a question or report a problem—we'll email you a tracking number and updates on the progress of your job.

    Phone

    Call us on 1300 146 370.

    After the message, press 1 for 'Payroll, HR and recruitment enquiries' and select from the menu options.

    Email

    Get an email address for this area.

  4. Ask a question online or call us

    Online

    Ask a question or report a problem—we'll email you a tracking number and updates on the progress of your job.

    Phone

    Call us on (07) 3021 5252.

    Email

    Get an email address for this area.

  5. Send us an email or call us

    Online

    Email JEMS@hpw.qld.gov.au

    Phone

    Call us on (07) 3021 5147.

  6. Ask a question online or call us

    Online

    Ask a question or report a problem—we'll email you a tracking number and updates on the progress of your job.

    Phone

    Call us on (07) 3021 5144.

    Email

    Get an email address for this area.

  7. QSS only provides this service to:

    • CITEC
    • Smart Service Queensland
    • Sport and Recreation
    • QSS

    Other Housing and Public Works employees, please check your intranet for help with your enquiry.

    Ask a question online or call us

    Online

    Ask a question or report a problem—we'll email you a tracking number and updates on the progress of your job.

    Phone

    Call us on (07) 3021 5144.

    Email

    Get an email address for this area.

  8. Ask a question online or call us

    Online

    Ask a question or report a problem—we'll email you a tracking number and updates on the progress of your job.

    Phone

    Call us on (07) 3021 5401.

    Email

    Get an email address for this area.

  9. Ask a question online or call us

    Online

    Ask a question or report a problem—we'll email you a tracking number and updates on the progress of your job.

    Phone

    Call us on 1300 146 370.

    After the message, press 2 for 'System support including password resets' and select from the menu options.

  10. Ask a question online or call us

    Online

    Ask a question or report a problem—we'll email you a tracking number and updates on the progress of your job.

    Phone

    Call us on 1300 146 370.

    After the message, press 3 for 'Finance enquiries' and select from the menu options.

    Email

    Get an email address for this area.

  11. Ask a question online or call us

    Online

    Log in to the QSS Self Service Centre to:

    Phone

    Call us on 1300 146 370 to report faults, query your bill and escalate existing requests.

    After the message, press 4 for 'Phones and devices'.

  12. Send us an email or call us

    Online

    Email mail@hpw.qld.gov.au

    Phone

    Call us on (07) 3021 5085.

  13. QSS does not provide this service to your agency.

    Please contact your agency IT team for help with computer or device hardware.

  14. QSS does not provide this service to your agency.

    Please contact your agency IT team for help with non-QSS software.

  15. QSS does not provide this service to your agency.

    Please check your intranet for help with your enquiry.