Who we are
Queensland Shared Services (QSS) is a shared service provider in the Queensland Government. We provide finance, procurement, human resource management, telecommunications and mail support services to more than 70,000 public servants across 27 Queensland Government departments and agencies. We are also responsible for the management and support of the majority of the sector’s finance and human resource systems and processes.
Queensland Shared Services is part of the Department of Housing and Public Works (DHPW).
See our organisation chart .
We want to ensure you, our customers, are central in everything we do. We are committed to making it easier for you to do business with us. We will listen and put your needs first in service design and delivery. We want to better understand your business so we can find innovative ways to help you maximise efficiencies and improve services.
You will benefit from our in-depth knowledge of government and unparalleled experience in effecting machinery-of-government changes by working with us as your partner and provider of corporate services and trusted advice.
See our customer engagement activities.
We’ve recently been delivering greater efficiencies and savings to customers by transforming our business. We strive to improve customers’ experiences with us and you can now take advantage of these innovations:
- easier employee self service
- mobile corporate card management
- more online finance eForms
- our QSS Self Service Centre.
See our report card for the last financial year below.
QSS strives to provide exceptional customer service. Your feedback lets us know how we’re doing. To provide feedback to QSS, including compliments and complaints, email QSSCustomerRelationship@hpw.qld.gov.au or log in to the QSS Self Service Centre.