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Who we are

Queensland Shared Services (QSS) is a shared service provider in the Queensland Government. We provide finance, procurement, human resource management, telecommunications and mail support services to more than 70,000 public servants across 25 Queensland Government departments and agencies. We are also responsible for the management and support of the majority of the sector’s finance and human resource systems and processes.

We want to ensure you, our customers, are central in everything we do. We are committed to making it easier for you to do business with us. We will listen and put your needs first in service design and delivery. We want to better understand your business so we can find innovative ways to help you maximise efficiencies and improve services.

You will benefit from our in-depth knowledge of government and unparalleled experience in effecting machinery-of-government changes by working with us as your partner and provider of corporate services and trusted advice.

Queensland Shared Services is part of the Department of Science, Information Technology and Innovation (DSITI).

QSS efficiencies

We’ve recently been delivering greater efficiencies and savings to customers by transforming our business. We strive to improve customers’ experiences with us and you can now take advantage of these innovations:

See other initiatives we are working on for customers.

At the end of 2016, we had delivered:

  • 1.79 million pays
  • 542,560 overtime claims
  • 1.3 million mail items
  • 12.49 billion vendor payments.

We also manage 57,658 telecommunications lines.

Feedback

QSS strives to provide exceptional customer service. Your feedback lets us know how we’re doing. To provide feedback to QSS, including compliments and complaints, email CX@dsiti.qld.gov.au or log in to the QSS Self Service Centre.