Step 4: Deliver investment
The Department of Customer Services, Open Data, and Small and Family Business (CDSB) works with the agency to monitor progress and delivery of the project through several mechanisms. If warranted by risks and issues, the CDSB may perform health checks, with findings presented to the Digital Economy Leadership Sub Group (DELSG) and guidance provided back to the agency.
This step monitors the progress of the project to ensure it is on track for successful delivery. CDSB works with the agency, taking agreed actions (e.g., health checks) when warranted.
CDSB also monitors projects across government to identify any trends or similar issues arising across the combined whole‑of‑government portfolio of digital investments so that strategies and advice can be provided back to the agency.
The agency will complete the following monthly:
- provide information for updates to the digital investments register
- project key indicator questionnaire - a series of questions to gauge the project’s health during delivery.
The agency will also be required to submit a Gate 4 review report, supporting documentation, and action plan to address report recommendations at the appropriate time.
CDSB monitors the project’s delivery through several mechanisms, the CDSB:
- may request to attend Project Board meetings depending on size and risk of the project
- will review the monthly digital investments register data
- will review results of the monthly Project key indicators questionnaire and may request further information.
Where CDSB's review highlights areas of concern, and there are issues that are likely to impede delivery, CDSB may undertake a health check. This may range from completing a high-level review to a deep dive into certain aspects of the project. CDSB and the agency will agree on the information required before the health check commences.
The findings of the health check will be summarised for endorsement by the DELSG and guidance provided back to the agency.
CDSB will also review the Gate 4 review report and action plan prior to go live and provide support and guidance as required.