Information management effects and benefits

When information management is used as a tool to solve business problems rather than just a compliance activity, its benefits are broad and tangible.

For agency leaders and executives

Good information management means having reliable, high-quality information that ensures they avoid delivery failures and achieve business objectives.

For agency leaders and executives, the benefits include:

• managing risk
• achieving strategic outcomes
• identifying opportunities
• encouraging growth and success
• informing planning (e.g., service delivery or disaster management)
• saving money and maximising value.

For business owners and managers

Good information management means having access to reliable, high-quality information and timely sharing of that information.

For business owners and managers, the benefits include:

• decision making support
• achieving business outcomes
• planning and continuity
• allocating resources
• identifying opportunities
• predicting trends.

See the When a child is missing report for more on the importance of timely information sharing.

For information management practitioners

Good information management means getting everyone in their agency, from general employees to those in management and executive roles, appreciating it. It means identifying a business problem and explaining how information management can contribute to solving it.

For information management practitioners, the benefits include:

• assisting business to achieve its outcomes
• obtaining support and budget for initiatives
• sharing information with other agencies
• building capabilities
• safeguarding vital information
• achieving compliance
• managing the lifecycle of an organisation’s activities.

For agency employees

Good information management means employees are trained in their responsibilities and actively supported in managing their information.

For agency employees, the benefits include:

• finding the information easily
• saving time and effort
• meeting performance obligations
• supporting decision making.

For elected officials

Good information management means efficient government operations and meeting community expectations now and into the future.

For elected officials, the benefits include:

• improving outcomes
• meeting objectives
• developing effective strategy and policy
• identifying trends and opportunities
• targeting services and programs
• saving money and maximising value
• planning for the future.

For Researchers and data analysts

Good information management means information assets are visible and useable for research and data analysts. They need to know what information exists, where it’s located, who the custodian is, and how to request access to it.

For researchers and data analysts, the benefits include:

• knowing what’s available
• identifying opportunities
• analysing trends
• solving problems
• producing well informed outcomes
• contributing to the body of knowledge.

For Queenslanders

Good information management means maximum value and joined up services. Sharing information might even result in the identification of new service delivery options or inform citizen-centric policy development.

For Queenslanders, the benefits include:

• improved service delivery
• better value for their tax dollars
• better privacy safeguarding
• targeted and joined up services
• reduced duplication
• increased trust in government.

See Logan together for an example of how access to a broad range of government and community data can improve outcomes for citizens.

Last updated:

7 December 2022