Print Single sign-on
Single sign-on (SSO) is an authentication process that allows you to access multiple services and applications with one username and password.
Most Queensland Government employees will use their agency email address and network password for SSO.
Use single sign-on
The first time you use SSO, you might be asked to
select your agency before being taken to the application or service you requested.
On subsequent visits, you'll be taken directly to SSO services (unless you clear cookies or browser history, or use a different computer).
Non-government network (or using Firefox)
When you use SSO off-network, or via the Firefox web browser, you will:
select your agency. enter your username and password—for most people, this will be your agency email address and network password.
be taken to the application or service you requested.
SSO can be used off-network for applications and systems that are available off-network (e.g. For government). It doesn't give you access off-network to systems and applications available only on the government network (e.g. Aurion ACE Employee Self Service).
Get help with single sign-on
Some employees from some agencies may experience problems using SSO because of departmental changes:
If you continue to have problems, or are from an agency not listed, contact your agency IT service desk. Check your intranet for their contact details.
Who can use single sign-on?
Employees of most Queensland Government agencies can use SSO. Agencies received access to SSO as part of the 1 William Street Federated Identity Management (1WS FIM) ICT project.
Agencies that use SSO:
Aboriginal and Torres Strait Islander Partnerships
Agriculture and Fisheries
Child Safety, Youth and Women
Communities, Disability Services and Seniors
Employment, Small Business and Training
Environment and Science
Housing and Public Works
Innovation and Tourism Industry Development
Justice and Attorney-General
Local Government, Racing and Multicultural Affairs
Natural Resources, Mines and Energy
Premier and Cabinet
Public Service Commission
State Development, Manufacturing, Infrastructure and Planning
Trade and Investment Queensland
Transport and Main Roads
Queensland Corrective Services
Agencies that don't use SSO:
Queensland Ambulance Service
Queensland Fire and Emergency Services
Inspector-General Emergency Management
Queensland Police Service
Public Safety Business Agency (employees not based in 1 William Street)
Government-owned corporates, non-government organisations, and statutory authorities
If your agency doesn't use SSO, contact your agency IT service desk and let them know you would like to use it.
What can I access with single sign-on?
You can use SSO to:
access employee-only content on this website
book a meeting room in some government buildings (Condeco)
log in to the QSS Self Service Centre
log in to the Employee Self Service (Aurion ACE agencies only).
Why do we use single sign-on?
SSO saves your agency money by reducing the likelihood that you'll call your IT service desk to reset passwords and unlock accounts.
SSO also increases productivity by reducing the time you spend looking up usernames and passwords, and giving you faster access to applications and services.
How does single sign-on work?
The SSO service validates your login information with your agency's directory of active users.
Has your work email address changed?
Tell Queensland Shared Services. If you don't, you may not be able to access:
Employee Self Service (Aurion ACE customers)
QSS Self Service Centre
You can't change your work email address online.
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