Queensland Government employees can raise complaints or concerns if they believe they have been treated unfairly, or to report suspected wrongdoing or conduct not consistent with the Queensland public service Code of Conduct.
In the first instance, you should refer to your agency’s policies for guidance on the most appropriate channel to raise your complaint or concern. Find these on your agency’s intranet or contact your human resources (HR) team.
In addition, there are statutory bodies and agencies with a role in maintaining and enhancing the integrity of the Queensland public sector that can help you with complaints and concerns.
A summary of complaints and where you can raise them is set out below.
You can raise a complaint about corrupt conduct if you suspect or have evidence of:
neglect, failure or inaction of duties and responsibilities
conspiracy or an attempt to engage in these types of behaviour.
Your identity will be kept confidential and you will be protected from reprisal. Anyone who causes a detriment to you for making a PID (or suspecting you will make a PID) can be charged with a criminal offence.
You can raise a complaint about administrative actions taken by an agency, including:
a failure to make a decision
a recommendation made to a minister
an action taken because of a recommendation made to a minister.
How to direct your complaint
You can raise a complaint about an administrative action by referring it to the Office of the Queensland Ombudsman. The Ombudsman has the power to investigate the decisions and actions of Queensland Government departments and agencies, local councils and public universities.
You can raise an employee grievance if you believe you’ve been treated unfairly. Grievances can include:
unfair and unreasonable administrative decisions
unfair and unreasonable conduct or behaviour
vilification (including vilification based on race, religion, gender identity or sexuality)
Code of Conduct breaches
acts or decisions incompatible with human rights
failure to consider human rights during decision-making.
How to direct your complaint
You can raise a grievance with your employing agency. This may be through your manager, supervisor, or agency HR contact.
If don’t feel you can safely discuss the grievance with your agency manager or HR contact or, if you’re dissatisfied with your agency’s decision regarding a complaint or grievance you’ve raised, you can raise it with an external agency.
External review avenues include (but are not limited to):
SSO is an authentication process that allows you to access multiple services and applications with one username and password.
Most Queensland Government agencies use SSO. If your agency doesn't use SSO, contact your agency IT service desk and let them know you would like to use it.
Most government-owned corporates, non-government organisations, and statutory authorities do not currently use SSO. If your organisation doesn't use SSO, contact your IT service desk and let them know you would like to use it.