Information management specialist


Information management is the collection and management of information from one or more sources and the distribution of that information to one or more audiences. This sometimes involves those who have a stake in, or a right to that information. Management means the organisation of and control over the structure, processing and delivery of information.

The information management specialist is responsible for liaising and consulting widely to promote and market effective corporate information and records management practices, coordinate needs and provide recommendations that align with the strategic direction for departmental corporate knowledge and records management. The information management specialist is also responsible for providing high level advice to departmental business units/locations on the management and workflows of corporate information and records in a dynamic technological environment.

This person is responsible for coordinating the evaluation, development, implementation, maintenance and review of departmental records management policies, procedures, standards, industry trends, systems and guidelines in accordance with departmental requirements. The information management specialist is also responsible for coordinating the implementation and maintenance of the departmental business classification plan, corporate thesaurus and the records retention and disposal schedule and provide advice to clients on their application.

The information management specialist will assist in the management of the evaluation, development, implementation, maintenance, review and support of the departmental electronic document and records management system(s).

The ability to adapt to changing physical environments, work with differing levels of technology and keep abreast of the latest developments and innovations in the IT field are characteristic of information management specialists.

The information management specialist will work closely with other ICT staff such as the chief information officer, chief technology officer and ICT manager.

An information management specialist exhibits a combination of capabilities from the Skills Framework for the Information Age (SFIA) and the Leadership competencies for Queensland.

SFIA profile

Within the SFIA profile, the information management specialist has level 5 capabilities, i.e. ensures and advises on the skills outlined below.

Refer to the framework for descriptions of the seven levels of responsibility and accountability.

SFIA skill

SFIA skill code

SFIA skill level of responsibility

SFIA skills level descriptor

Information governance



Understands the implications of information, both internal and external, that can be mined from business systems and elsewhere.

Makes decisions based on that information, including the need to make changes to the systems.

Reviews new change proposals and provides specialist advice on information and records management, including advice on and promotion of collaborative working and assessment and management of information-related risk.

Creates and maintains an inventory of information assets, which are subject to relevant legislation. Prepares and reviews the periodic notification of registration details and submits them to the relevant regulatory authorities.

Ensures that formal information access requests and complaints are dealt with according to approved procedures. Contributes to development of policy, standards and procedures for compliance with relevant legislation.




Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution. Identifies, evaluates and recommends options, implementing if required.

Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements.

Seeks to fully address client needs, enhancing the capabilities and effectiveness of client personnel, by ensuring that proposed solutions are properly understood and appropriately exploited.

Leadership skills

Leadership competencies for Queensland describes what highly effective, everyday leadership looks like in the sector. In simple, action-oriented language, it provides a common understanding of the foundations for success across all roles. The profile describes three performance dimensions (vision, results and accountability) and 11 leadership competencies required against five leadership streams.

Leadership streams are not connected to a level or classification, but rather reflect the balance between leadership and technical skills required of an individual. Individuals can consider the value proposition of roles rather than the traditional lens of hierarchical structures or classification levels. The five leadership streams are:

  • Individual contributor (Leads self and does not supervise others)
  • Team leader (leads a team and typically reports to a program leader)
  • Program leader (leads team leaders and/or multiple areas of work)
  • Executive (leads program leaders or other executives)
  • Chief executive (leads the organisation).

When developing a role description, identify the role type and then focus on the most important attributes and create a balance between SFIA skills and leadership skills.

Entry points

A degree level qualification in areas such as business or information technology is highly regarded.

Learning and development

There are several ways to develop and improve strategic business planning skills. Formal training and on-the-job experience are important ways to improve and develop the required skills.