Cyber security when working from home

Using your own device

If you're working from home on your computer or device, we recommend you take the following precautions:

• Ensure you're running up-to-date anti-virus software on personal computers or devices used to access work information or systems.
• Turn on automatic updates if possible.
  • Windows machines – How to turn on Automatic Updates for Windows 10
  • Apple products – How to turn on Automatic Updates for Apple products
• Don't use free webmail platforms for official communications.
• Protect your device against malicious URLs by turning on a free DNS filtering solution. Here are two free DNS solutions available:
  • How to configure to use Google Public DNS (Windows/MACOS/Linux)
  • How to point your DNS to the Cisco Umbrella

Hoaxes & scams

There's an increase in the number of COVID-19 scams targeting Australians.

You can visit the Stay Smart Online website, which provides up-to-date information on the latest COVID-19 Scam messages targeting Australians and how to respond.

If you suspect you have received a hoax or scam email at your work email address, report it to your IT service desk and delete the email without clicking on any links or opening any attachments.

Phishing

If you suspect you've received a phishing email, you should:

• avoid clicking on links in emails or messages, or opening attachments, from people or organisations you don't know.
• hover over links before clicking them to see the actual web address it will take you to (usually shown at the bottom of the browser window). If you do not recognise or trust the address, try searching for relevant key terms in a web browser. This way you can find the article, video or webpage without directly clicking on the suspicious link.
• talk through the suspicious message with a friend or family member, or check its legitimacy by contacting the relevant business or organisation (using contact details sourced from the official company website).

For more information and to report scams visit Stay Smart Online, Scamwatch and  the Australia Cyber Security Centre.

Should you require any advice on Cyber Security, please email the Queensland Government Cyber Security Unit at cybersecurity@qld.qld.gov.au.