2016-17 conduct and performance data

Work performance matters

Work performance matters reported 2014-15 2015-16 2016-17
Total 3193 2705 2866
Category 2 1979
Category 3(a) 973
Category 3(b) 241

As a proportion of the public sector profile, work performance matters in 2016–17 represented 1.4 per cent of the Queensland public sector (full-time equivalent). This is no change compared with 2015–16, and lower than 2014–15 (1.7 per cent).

In 2016–17, 0.1 per cent of the workforce was reported for the most serious breach of conduct expectations, which is no change from 2015–16. This is a small number of employees relative to the total public sector workforce and overwhelmingly demonstrates that the majority of public servants are meeting or exceeding standards expected of them.


The most common outcome of reported matters in 2016–17 was 'Other Management Action' (33 per cent). This was also the most common outcome in 2015–16.

In 2016–17 there was an increase in matters where a formal disciplinary process was applied, in accordance with the Public Service Act 2008 (27 per cent of finalised cases in 2016–17, compared with 24 per cent in 2015–16). Outcomes included a reprimand, increment reduction, classification reduction, monetary penalty, transfer or termination of employment.


A total of 63 per cent of all reported work performance matters in 2016–17 were finalised within the benchmark of the Conduct and Performance Excellence (CaPE) Case Categorisation framework (down from 72 per cent in 2015–16, however up from 58 per cent in 2014–15). The target is 75 percent.

Timeliness of management action will continue to be a focus in 2017–18.

2016-17 reports


Public service offices

Declared public service offices