TransLink - social procurement case study


Mitchell Grey is being trained to deliver services for TransLink. Copyright: HELP Enterprises

TransLink first partnered with HELP Enterprises in 2013. HELP were looking for collateral storage and distribution solutions for:

  • timetables
  • posters
  • signs go cards
  • general marketing
  • merchandise materials.

This partnership continues today with HELP recently winning a new contract to provide storage and distribution services on behalf of TransLink.

Working with Government

HELP first became aware of the Translink contract through the Queensland Government QTenders website. HELP is registered on the QTenders email distribution list which sends tailored notifications.

The tendering process and the assessment were made easier for HELP and the buyer through clearly articulated requirements and expectations.

Winning the tender

TransLink sought offers from suppliers to deliver storage and distribution services for a term of two years in 2017.

HELP was selected from 5 tenders as the successful supplier.

The new contract includes the development of a purpose-built website and online ordering system to streamline the ordering process.

Tender evaluation criteria

TransLink applied a weighted evaluation criteria to the tender that looked at factors beyond price, including local workforce and social impact considerations.

The evaluation criteria included:

Criteria Weight
Relevant experience, capability, capacity, and value add/ innovation 45%
Price 30%
Local workforce/subcontractors 10%
Social Factors 10%
Business practice 5%
Total 100%

The social criteria asked suppliers to provide information about their employment practices with regards to equal employment opportunities for people with disability and traineeship or apprentice-based program. 

New opportunities created

HELP aligned the purchase of sophisticated software for the TransLink contract, and with other contracts, providing a better return on their investment.

Better cross-training opportunities are now offered to staff, workers are actively engaged in a greater variety of roles and tasks.

Staff satisfaction with their jobs has increased dramatically. Workers are taking a keen interest in their new roles and the products they warehouse and distribute – they get to see these being used by friends, family, and the wider community.

Advice from HELP

HELP recommends that social enterprises should actively engage with contracting teams. The opportunity to understand specific details about the tender process and the buyers expectations is critical.

About HELP

HELP is a social enterprise that exists to enhance the lifestyle and independence of people with disability.

They operate a range of commercial businesses employing 350 workers with disability.

HELP’s commercial businesses include:

  • supply chain services
  • manufacturing
  • Oxford Park commercial nursery
  • café and catering service.

HELP’s Eagle Farm location has state of the art supply chain services, systems and facilities. This location facilitates the distribution of TransLink’s collateral and infrastructure items to over 100 different sites state-wide.

As a modern social enterprise, HELP strikes a balance between their commercial operations and their disability support services, delivering quality products and services while providing opportunity and support for workers with disability.