How might we

Prep time:
2-4 hours
Run time:
70 mins session, 30 minutes debrief
People:
1-10 (incl. 1 facilitator)
Contributed by:
Digital Service Design Office, Queensland Department of Transport and Main Roads
Stages:
Alpha

Every solution should come from a question: "how might we...?". Once you have gained insights, how might we (HMW) questions help to frame the ideas you come up with. Instead of focusing on the problem and jumping straight to solutions, we can reframe the challenge on the right problems.

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How Might We Miro board
How might we Miro board

Outcomes

  • Reframe problems into questions
  • Create questions that provoke meaningful and relevant ideas
  • Frame the design challenge

What you need

RemoteIn-person
  • Customer insights or data about the problem space the team are working on
  • Video conferencing with screen sharing
  • Digital collaboration tools such as Miro or Microsoft Whiteboard
  • How might we Miro template
  • Timer
  • Customer insights or data about the problem space the team are working on
  • Meeting space
  • Whiteboard or large sheet of paper
  • Markers
  • Sticky notes

Instructions

Resources

See below for a collection of templates and other pages which will help you run this play. These resources are also linked in the play instructions.

The stages

The four stages of the Service design and delivery process are Discovery, Alpha, Beta, and Live.

The stages of the design and delivery process

Digital service standard

This play helps your service meet the following criteria of the digital service standard.

Share your feedback

Complete our short feedback form and tell us what you thought of this play, or report an issue.

This playbook is a beta product, your feedback helps us improve it for everyone.

Contact us

If you need advice, mentoring, or guidance on how to use the playbook, or you’d like to contribute to the playbook, you can contact us.

Last updated:
12 September 2023