Human-centred design resources

Use our guides and templates to help you incorporate a human-centred design (HCD) approach into your work and document the outputs.

About HCD

Plan your HCD approach

Consider and plan the HCD activities, and identify the roles, skills, and resources you will need.

Customer research

Identify participants for research

Use these templates to define the customers you need to engage as part of your research. You will also need a structured approach when screening research participants for suitability.

Interview customers

Develop an interview guide that addresses the key topics and questions to be explored as part of your research.

Research outputs

Communicating your research findings is key—having clear, appropriate, engaging and shareable research outputs can create empathy for the customer and encourage buy-in from key stakeholders.