In general, this is how customers are guided to your services through Smart Service Queensland’s (SSQ) contact centres.
- Customer calls 13 QGOV (13 74 68)
- Customer talks to a concierge 24/7
- If service not delivered by SSQ, concierge refers to right place: "Connecting customers"
- If service delivered by SSQ on behalf of agencies, customer service advisor resolves: "Serving customers"
- Customer is connected to the right answer, every time