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Provide services through 13 QGOV (13 74 68)
In general, this is how customers are guided to your services through Smart Service Queensland’s (SSQ) contact centres.
- Customer calls 13 QGOV (13 74 68)
- Customer talks to a concierge 24/7
- If service not delivered by SSQ, concierge refers to right place: "Connecting customers"
- If service delivered by SSQ on behalf of agencies, customer service advisor resolves: "Serving customers"
- Customer is connected to the right answer, every time
Phone service options
Customer service advisors complete transactions
Smart Service Queensland client agencies
Smart Service Queensland
Expertise in service delivery
Focus on core business
Get the most out of your other service channels
Dedicated client solutions consultant
Fee-for-service, per-second rate