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Public service values

Our ambition is to be a high performing, impartial and productive workforce that puts the people of Queensland first.

We are committed to a way of working where:

  • leaders and employees make decisions based on the values
  • leaders demonstrate the values as role models for employees
  • we prioritise quality, inclusion, diversity, creativity, and collaboration every day.

Our values

These 5 values guide our behaviour and the way we do business:

Customers first

Customers first

  • Know your customers
  • Deliver what matters
  • Make decisions with empathy

Ideas into action

Ideas into action

  • Challenge the norm and suggest solutions
  • Encourage and embrace new ideas
  • Work across boundaries

Unleash potential

Unleash potential

  • Expect greatness
  • Lead and set clear expectations
  • Seek, provide and act on feedback

Be courageous

Be courageous

  • Own your actions, successes and mistakes
  • Take calculated risks
  • Act with transparency

Empower people

Empower people

  • Lead, empower and trust
  • Play to everyone's strengths
  • Develop yourself and those around you

Values toolkit

Use the values toolkit to promote the public sector values in your agency.

Intranet banners:

Individual value icons: