Our customer engagement activities

Queensland Shared Services (QSS) is committed to keeping our customers central to everything we do. This means providing regular engagement opportunities where we can demonstrate the work we’re completing, and our customers can tell us about their businesses’ service delivery needs.

Our engagement activities include:

Government Shared Services Customer Board

Purpose

The Customer Board provides oversight and guidance to QSS and CITEC. It drives a customer-centric strategy and influences future direction and performance objectives for shared services.

The advisory board has an independent chair and is accountable to the Director-General Department of Housing and Public Works.

Audience

Members and observers of the board include senior business representatives from areas across government such as finance, HR, ICT. 

Frequency

Every 3 months.

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Customer Conversations

Purpose

Customer Conversations is a forum where we present our business area strategic plans, roadmaps and current activities for discussion and feedback. It offers cross-government networking opportunities and provides agencies a chance to share their own direction and strategies with us and each other.

Audience

Senior executives of corporate service areas

Frequency

Every 6 months.

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Heads of Corporate Services meetings

Purpose

QSS’s executive management team provides an update on recent work and future direction while agencies outline their priorities and challenges. This ensures QSS’s program of work remains aligned to agencies’ priorities.

Audience

Agency heads of corporate services and chief finance, HR and information officers

Frequency

2–3 times a year.

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Finance and HR Agency Reference Groups

Purpose

Our Finance and HR Agency Reference Groups promote information-sharing and cross-agency collaboration.

Agency representatives provide feedback and recommendations on current processes, and review and comment on QSS’s program of work and activities considering their own agency’s strategic direction and priorities.

The discussions, actions and outcomes help prioritise activities within QSS’s program of work, and inform program delivery and our approach to change management.

Audience

Agency nominated HR and Finance representatives

Frequency

Every 3 months.

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Operational meetings

Purpose

We hold regular operational meetings with our customers to discuss performance and resolve any current issues.

Audience

Agency corporate services representatives

Frequency

Every 1 to 2 months.

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Questions

We’re always looking for ways to make it easier for customers to do business with us. If you’d like more information, or have questions or feedback about any of these meetings or our engagement approach, please email QSSCustomerRelationship@hpw.qld.gov.au.