Search all QGEA policies and standards

Customer details management policy

Policy | November 2015–current

Without requiring the capture or storage of specific data attributes, this policy sets a benchmark for agencies wishing to exchange the customer data they currently manage.

Requirements

Agencies must ensure that exchange of customer details between agencies occurs in a standardised way.

Digital community engagement policy

Policy | April 2024–current

This policy reaffirms the Queensland Government's commitment to delivering digital services that meet customer needs.

Requirements

Departments must inform the public about the engagement objectives and how feedback will be used.
Departments must use technology to ensure community engagement is inclusive and accessible.
Departments must effectively manage and acknowledge feedback received through community engagement activities.
Departments must publish engagement findings.
Departments must protect the integrity of the community engagement process and the privacy, confidentiality, and safety of participants.

Open data, information sharing, access and use policy

Policy | December 2025–current

Defining Queensland Government’s approach to open data, information sharing, access, exchange and licensing

Requirements

Agencies should provide public access to Queensland government information in accessible formats and foster an environment that supports the administrative release of information using open formats.
Agencies must support the exchange of government information where there is a legitimate business need, ensuring that privacy and security requirements are upheld while facilitating permissible shared access to the greatest extent practicable.
Agencies must provide government information free of charge to the maximum extent possible, while ensuring sustainable data provision and management.
Agencies must apply a consistent and clear information licensing framework to government information, with the default being the least restrictive Creative Commons licence.
Agencies must actively manage and release open data to foster innovation and public value by making non-sensitive government data accessible using open standards and machine-readable formats.

Portfolio, program and project assurance framework

Framework | June 2024–current

This framework provides information and defines best practice processes for Queensland Government departments to undertake assurance on all digital and IT-enabled portfolios, programs and projects.

Principles for the use of social media networks and emerging technologies

Principle | December 2017–current

Designed to provide a professional, friendly experience for Queenslanders wishing to interact with the State Government through social media channels.

Customer payments to government strategy

Strategy | April 2016–current

This document sets the strategy around customer payments to Queensland Government. It discusses the drivers, determines the gaps by exploring the future state and analysing the current state. A set of guiding principles have been stated which summarises the analysis in order to support a consistent, efficient and effective method for receiving customer payments.

Information management strategic framework

Framework | June 2012–current

This document sets the overall direction for the Queensland Government's information management practice. It seeks to ensure that in all aspects of our work we apply the fundamental principles, quality assurance, and life cycle management policies inherent in good information management.

Object identifier registration (OID) policy

Policy | February 2017–current

This policy ensures the use of a standard OID schema and OID governance framework.

Requirements

Departments must adhere to the Object identifier standard.

Information asset custodianship policy (IS44)

Policy | April 2016–current

Managing information assets as part of a lifecycle ensures that information is relevant to its consumers and is renewed or retired at the appropriate time.

Requirements

Departments must identify and register their information assets.
Departments must assign roles and responsibilities to information assets through a custodianship policy.

ICT cabling infrastructure technical standard

Standard | December 2017–current

This standard details specific requirements intended to specify the technical requirements for Queensland Government ICT cabling infrastructure.