Digital and ICT best practice methodologies

The Queensland Government Customer and Digital Group (QGCDG) and the Queensland Government Enterprise Architecture (QGEA) supports government agencies by providing access to structured, effective and consistent approaches to manage digital and ICT-enabled services.

Applying consistent, world leading methodologies facilitates the conditions that foster effective governance and increases the likelihood of complex digital services being reliably delivered.

The QGCDG currently endorses the AXELOS best practice methodologies:

  • ITIL
  • AgileSHIFT
  • Management of Risk
  • Management of Value
  • Management of Portfolios (MOP)
  • Portfolio, Program and Project Offices
  • Managing successful programs (MSP)
  • PRINCE2 Agile.

Visit AXELOS methodology resources (government log in required) for more information and tools.

Common terms used in project planning methedologies

You should make yourself familiar with the definitions used in project planning methodologies before you get started. The below definitions for Business as usual and Project are sourced from PRINCE2 Agile (2015, page 5).

Business as usual

Business as usual (BAU) work is typically repeatable routine tasks. It can also include simple modifications or enhancements to existing services where the timescales are relatively short. Characteristics include:

  • ongoing
  • stable team
  • routine
  • a degree of certainty.


A project is temporary and is created to address a problem, opportunity or change. Importantly, it needs to be managed by a project manager. Characteristics include:

  • temporary
  • team is created
  • difficult
  • a degree of uncertainty.


A program is temporary and is created to deliver outcomes and benefits. Characteristics include:

  • temporary (will usually have a lifespan of several years)
  • coordinates related projects or BAU activities to achieve strategic objectives
  • integrates projects to deliver an outcome greater than the sum of its parts
  • program costs are appropriate (e.g. spending $100,000 on program management for a set of activities that cost $200,000 is counter-productive).

Enterprise architecture policies and resources

Refer to QGEA Policies, standards and guidelines to search for policies and standards as needed. For ICT-enabled initiatives, read the mandated policies for:

Enterprise architecture digital tools and resources

Visit our QGEA digital tools and resources (government log in required) to access tools and resources shared by other government agencies.


If you have questions or would like more information, contact