Module 2: Checkpoint 7—Site utilities

Conformance: Mandatory (Site map is desirable)


The site utilities must be located in the top right corner of the page.

The site utilities must be displayed in this order:

Benefits of conformance

  • Users are able to locate the site utilities regardless of the site being visited.
  • Reduces cognitive load for users (no relearning).

Risks of non-conformance

  • Users will take longer to find site utilities if located in a different area of the page.
  • Increases cognitive load for users.

Implementation advice


Correct implementation of site utilies (site map, contact us, help, search box)
Correct implementation.

Correct implementation of site utilities
Incorrect implementation: 'Home' should not be included and 'Help' is missing.