Module 2: Checkpoint 11—Help

Conformance: Mandatory


Each website must have a help section, linked from the site utilities.

At a minimum, this section should include help content on:

  • accessibility features, including access keys
  • browser support (refer to the browser support plan)
  • searching and navigation options
  • viewing and downloading non-HTML documents.

Benefits of conformance

  • Provides assistance to users and so increases the user experience.

Risks of non-conformance

  • May result in decreased user experience if users cannot find the help they require.