The Queensland Government puts human rights first when making decisions and providing services. Sometimes our actions protect or promote human rights; sometimes they limit human rights. If someone thinks that their rights have been limited in a way that is not reasonable, they can make a complaint.
If someone wants to make a human rights complaint, the first step is to complain directly to the government agency that made the decision or provided the service.
Complain to an agency
- Department of Agriculture and Fisheries
- Department of Children, Youth Justice and Multicultural Affairs
- Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships
- Department of Education
- Department of Employment, Small Business and Training
- Department of Environment and Science
- Department of Communities, Housing and Digital Economy
- Department of Energy and Public Works
- Department of Tourism, Innovation and Sport
- Department of Justice and Attorney-General
- Department of Resources
- Department of Regional Development, Manufacturing and Water
- Department of Premier and Cabinet
- Department of State Development, Infrastructure, Local Government and Planning
- Department of Transport and Main Roads
- Public Service Commission
- Queensland Corrective Services
- Queensland Fire and Emergency Services
- Queensland Health
- Queensland Police Service
- Queensland Treasury
The agency has 45 business days to respond. If they don’t respond within 45 days or the person is unsatisfied with the response, they can complain to the Queensland Human Rights Commission (QHRC).
Agency complaints policy and procedure must be consistent with human rights law and help address human rights complaints.
See A Guide to Handling Human Rights Complaints for help:
- embedding human rights considerations into existing complaints processes
- addressing human rights complaints.
If someone has made a human rights complaint to a government agency and are unsatisfied with the agency’s response, they can complain to the QHRC.
The QHRC’s role includes:
- promoting understanding and acceptance of human rights in Queensland
- providing education about human rights
- reporting annually to Parliament about the Act
- dealing with human rights complaints.
The QHRC will decide whether to accept a complaint and how to resolve it. One option is conciliation, which is an accessible and independent dispute resolution process.