Human rights complaints

The Queensland Government puts human rights first when making decisions and providing services. Sometimes our actions protect or promote human rights; sometimes they restrict or limit human rights. If someone thinks that their rights have been restricted in a way that is not reasonable, they can make a complaint.

Agency complaints policy and procedure must be consistent with human rights law and help address human rights complaints.

See A Guide to Handling Human Rights Complaints (PDF, 908 KB) for help:

  • embedding human rights considerations into existing complaints processes
  • addressing human rights complaints.

If someone has made a human rights complaint to a government agency and are unsatisfied with the agency’s response, they can complain to the QHRC.

The QHRC’s role includes:

  • promoting understanding and acceptance of human rights in Queensland
  • providing education about human rights
  • reporting annually to Parliament about the Act
  • dealing with human rights complaints.

The QHRC will decide whether to accept a complaint and how to resolve it. One option is conciliation, which is an accessible and independent dispute resolution process.

Read more about QHRC’s complaint process