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Public service values

Use our Public service values to guide you in your behaviour and decision making. Demonstrate the values to others. Encourage creativity, diversity, accountability and collaboration in the Queensland Government.

Public service values

Customers first

  • Know your customers
  • Deliver what matters
  • Make decisions with empathy

Ideas into action

  • Challenge the norm and suggest solutions
  • Encourage and embrace new ideas
  • Work across boundaries

Unleash potential

  • Expect greatness
  • Lead and set clear expectations
  • Seek, provide and act on feedback

Be courageous

  • Own your actions, successes and mistakes
  • Take calculated risks
  • Act with transparency

Empower people

  • Lead, empower and trust
  • Play to everyone's strengths
  • Develop yourself and those around you

Public service values toolkit

Use the Public service values toolkit to promote our values.

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