Understanding drivers for change, organisational design opportunities and refining areas of focus will ensure Queensland public service agencies are future-ready, and able to deliver better outcomes for Queenslanders.
Designing a responsive organisational structure aligned to strategic direction will support streamlined and effective decision-making processes across government.
The Design high-performing, future-focused public sector agencies framework can help organisations step through the key principles and illustrates the concept and benefits of focus on re-shaping public service organisations.
Key design principles
- Customer centric
- Responsive to the strategic priorities of Government
- Place-based and human centred
- Drive effective and efficient services
- Reduce red tape
- Only as many organisational layers as necessary
- Agile and flexible
- Leverage the capability and capacity of the whole workforce
- Design for innovation and agility
- Responsive to change
- Drive accountability and transparency
- Integrate systems across boundaries
- Inclusive
- Promote collaboration, co-design and partnerships
- Foster continuous learning and innovation
- Decisions are made at the lowest practical level
- Support knowledge sharing
- Outcomes driven
- Align with strategic direction
- Consider systemic and broader impacts
- Co-create and prioritise outcomes with impact
- Remove duplication
- Create increased public value
