Conduct and Performance Excellence (CaPE) service

The Public Service Commission’s Conduct and Performance Excellence (CaPE) service promotes and supports excellence in the management of conduct and performance in the Queensland public sector by:

• providing specialist advice and support to managers and HR professionals about the management of conduct and performance
• setting and strategically monitoring, benchmarks (timeliness) and standards (quality), for agencies’ handling of these matters.
• administering the CaPE Case Categorisation framework and standards
• liaising with the Crime and Corruption Commission (CCC) to ensure that matters are handled by the appropriate organisation
• identifying developing issues, good practice, and opportunities to develop capability across the public service.

More information

• Understand the CaPE Case Categorisation Framework
• Initial review of the matter – stage one
• Determine the seriousness of the matter – stage two
• Manage and plan to resolve the matter – stage three
• Find resources about managing employees
• Lodge a CaPE and HR Assist enquiry