Access records after transfer to QSA (File Issue service)
If records are required after they’ve been transferred to QSA, your agency can recall them temporarily via the File Issue service.
This is a fee-based service providing short term recall and is subject to QSA policies.
Current fees are:
|File issue records–temporary and permanent||$12.40|
|Copying charges||Standard QSA copying charges|
File issue fees are billed quarterly.
In order to complete your File Issue request, please refer to your Transfer Report from QSA or the Archives Search catalogue.
Alternatively, records can be accessed in the Public Search Room rather than request them back through file issue.
See an example of requesting records through the file issue service.
For File Issue requests, it is expected that agencies will have robust internal policies and procedures to ensure the appropriate tracking, safekeeping and timely return of records to us.