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2020-21 conduct and performance data

Work performance matters

 

2014–15

2015–16

2016–17

2017–18

2018–19

2019–20

2020–21

Total number of work performance matters reported

3193

2705

2866

3469

3978

3796

3973

Category 2

1979 (62%)

1526 (56%)

1663 (58%)

2112 (61%)

2235 (56%)

2006 (53%)

2150 (54%)

Category 3(a)

973 (30%)

986 (37%)

1043 (36%)

1181(34%)

1473 (37%)

1469 (39%)

1572 (40%)

Category 3(b)

241 (8%)

193 (7%)

160 (6%)

176(5%)

270 (7%)

321 (8%)

251 (6%)

As a proportion of the public sector profile, work performance matters in 2020–21 represented 1.8 per cent of the Queensland public sector (full-time equivalent, based on Minimum Obligatory Human Resource Information). Over the previous six years, it has ranged between 1.4 and 1.9 per cent.

In 2020–21, 0.12 per cent of the workforce was reported for the most serious breach of conduct expectations, down slightly from 0.15 percent in 2019–20. This is a small number of employees relative to the total public sector workforce and overwhelmingly demonstrates that the majority of public servants are meeting or exceeding standards expected of them.

Outcomes

The most common outcomes of reported matters in 2020–21 was ‘management action’ (53 per cent) followed by ‘no further action’ (33 per cent). This is similar to 2019-20 where the most common outcome was ‘management action’ (48 per cent) followed by ‘no further action’ (31 per cent).

In 2020–21, 14 per cent of matters had a formal disciplinary process applied. In 2019–20, 20 per cent of matters had a formal disciplinary process applied. Discipline process outcomes included a reprimand, increment reduction, classification reduction, monetary penalty, transfer or termination of employment.

Benchmarks

A total of 48 per cent of all reported work performance matters in 2020–21 were finalised within the benchmark of the Conduct and Performance Excellence (CaPE) Case Categorisation framework, down from 50 per cent in 2020-21. The target is 75 per cent and timeliness of management action will continue to be a focus.

2020-21 Reports

Departments

DepartmentRenamed or abolished department
Department of Agriculture and Fisheries (PDF, 217 KB)  
Department of Children, Youth Justice and Multicultural Affairs (PDF, 217 KB)

Department of Child Safety, Youth and Women (PDF, 217 KB)

Department of Youth Justice (PDF, 217 KB)

Department of Communities, Housing and Digital Economy (PDF, 217 KB) Department of Housing and Public Works (PDF, 217 KB)
Department of Education (PDF, 217 KB)  
Department of Employment, Small Business and Training (PDF, 217 KB)  
Department of Energy and Public Works (PDF, 217 KB)  
Department of Environment and Science  (PDF, 217 KB)  
Department of Health  (PDF, 217 KB)  
Department of Justice and Attorney-General  (PDF, 217 KB)  
Department of the Premier and Cabinet  (PDF, 217 KB)  
Department of Regional Development, Manufacturing and Water  (PDF, 217 KB) Department of Regional Development and Manufacturing  (PDF, 217 KB)
Department of Resources  (PDF, 217 KB) Department of Natural Resources, Mines and Energy (PDF, 217 KB)
Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships  (PDF, 218 KB)

Department of Communities, Disability Services and Seniors (PDF, 217 KB)

Department of Aboriginal and Torres Strait Islander Partnerships (PDF, 217 KB)

Department of State Development, Infrastructure, Local Government and Planning  (PDF, 217 KB) Department of Local Government, Racing and Multicultural Affairs  (PDF, 217 KB)
Department of Tourism, Innovation and Sport  (PDF, 217 KB) Department of State Development, Tourism and Innovation  (PDF, 217 KB)
Department of Transport and Main Roads  (PDF, 217 KB)  
Queensland Corrective Services (PDF, 217 KB)  

Queensland Fire and Emergency Services (PDF, 217 KB)

 
Queensland Police Service  (PDF, 217 KB)  
Queensland Treasury  (PDF, 218 KB)  

Public service offices

Declared public service offices