When should I advertise 13 QGOV (13 74 68)?

We encourage agencies to promote 13 QGOV (13 74 68) as the Queensland Government’s general enquiries number on all public-facing communication and marketing material. This includes:

  • television and newspaper advertisements
  • websites (including mobile optimised websites) and social media – applies to the agency website or franchise home and top level index pages, the ‘Contact us’ page and any general enquiry page. Web pages with service level content should publish specific numbers that relate directly to that page’s content.
  • phone directories (Smart Service manages the Sensis White Pages listing for the Queensland Government)
  • posters/fact sheets
  • mobile apps.