In June 2018, the Department of Transport and Main Roads (TMR) Digital Capability Unit hosted TMR’s second annual Design Thinking Week.
More than 140 employees from across the department participated in a week of activities promoting design thinking as a creative, customer-centric approach to problem solving.
Director-General, Neil Scales, opened the week's main event. He highlighted the importance of building organisational capability to think and work differently. This would ensure TMR is positioned for a digital-first future.
'In our ever-changing world, we must increasingly tackle problems with a razor-sharp focus on what our customers need and want, and work iteratively to realise value sooner and create truly customer-centric solutions.
'Through activities like Design Thinking Week, we are building a movement of employees passionate about these new and innovative ways of thinking and working, which will be essential for our future,' he said.
The week included presentations from industry partners Symplicit, Telstra, 3rdView, and Fujitsu Australia and New Zealand. They shared their design thinking knowledge, experiences and advice with TMR employees.
Employees had a chance to discuss how to put this advice into practice in several interactive workshops and online discussions. They shared their own expertise and looked at how they might embed a digital culture in TMR with a strong focus on customer experience and timely delivery.
The week ended positively, with fantastic feedback from participants, who went away determined to apply design thinking in their own business areas.