Is there a charge for a manual pay?

QSS charges for processing payments to employees outside the fortnightly pay cycle if:

  • incorrect details are provided to QSS e.g. incorrect bank account
  • payroll documents are submitted after payroll cut-off dates
  • payment is for new starters before the next scheduled pay day.

There is no charge for a manual pay in the following situations:

  • Secondment or transfer
  • Termination
  • Voluntary redundancy
  • Entity changes (an employee moving to a different agency in ACE Aurion)
  • Paid parental leave payment (dependent on Centrelink to pay the agency)
  • QSS error 
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