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Is there a charge for a manual pay?
QSS charges for processing payments to employees outside the fortnightly pay cycle if:
- incorrect details are provided to QSS e.g. incorrect bank account
- payroll documents are submitted after payroll cut-off dates
- payment is for new starters before the next scheduled pay day.
There is no charge for a manual pay in the following situations:
- Secondment or transfer
- Voluntary redundancy
- Entity changes (an employee moving to a different agency in ACE Aurion)
- Paid parental leave payment (dependent on Centrelink to pay the agency)
- QSS error