Technology requirements for distributed work centre participants

Technology is a vital component of distributed working and directly impacts your productivity when working at a distributed work centre (DWC).

Participants need to be tech savvy and manage their own technology requirements (including trouble-shooting).

What you need to bring

Agencies need to supply their own participants with a mobile technology kit:

  • laptop or tablet computer
  • mobile phone

No landline desk phones or computers are provided at the DWC.

Network, internet connection and printing services

Wi-Fi connectivity has been upgraded and printing services have been installed at each DWC, providing an enhanced working experience for most users. Wi-Fi and printing access is based on an agency’s level of integration with the Collaborative Workspace ICT Services. Each agency is responsible for DWC user system connectivity.

Users will need to connect to their agency network through the internet using Collaborative  Workspace ICT Services Wi-Fi or a data SIM card. 

Computer monitors

Dual high-definition computer monitors are installed at the Maroochydore, Logan, Ipswich and Robina DWCs. Workstations with the dual monitor set-up are identified on the online booking system. These set-ups include a docking monitor which incorporates USB-C connectivity and a built-in HD webcam.

This video below provides instruction on how to connect your device to the dual monitors provided in these DWCs.

Video transcript

Connecting to dual monitors in a Distributed Work Centre.

These dual monitors incorporate a docking station that automatically connects both monitors, USB ports and a built-in webcam with a single cable connection to your laptop or tablet.

Firstly, press the button under the bottom right of each screen to power them on. You’ll notice an orange or white light to indicate power. You should also power up your device before connecting any cables.

You’ll see two cables coming from the left-hand monitor. A USB-C cable, which most modern devices will have, and a USB-A cable which is suitable for older devices. Select only the appropriate cable for your device type, connect, and wait for 20 to 30 seconds for the monitors to be detected.

There is a pop-up webcam with built-in microphone on top of the left-hand monitor. Push down on it and it will spring up. In your video conference app you may need to hit the ‘switch camera’ icon to activate it.

The monitor should automatically detect which input you are using but you can use the input button – second from right on the left hand monitor, to cycle between USB-C and USB display link if the monitor is not detecting your device.

Now you’re set up and ready to go.