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Team leader - Success Profile

One of the 4 roles defined by the Workforce Capability Success Profile, team leaders are responsible for small teams, often in direct service delivery, and guide others to ensure specific outputs are delivered. They often require high levels of technical skills to monitor and support team members to deliver services effectively.

Value proposition

  • Experience in their technical area or discipline, and ability to lead others.
  • Manages the delivery of work agendas as part of a team.


1. Understands how their team’s work aligns to organisational objectives

  • Conveys the vision for their area in a compelling way
  • Able to describe how their work, and the work of their team, contributes to organisational objectives
  • Considers wider organisational objectives when making decisions and going about their work

2. Manages ambiguity

  • Can comfortably handle risk and uncertainty
  • Has a balanced approach to managing conflicting demands

3. Implements change

  • Communicates the positive side of change for the team and organisation
  • Assists the team to adapt to a changing environment
  • Influences others

4. Understands customers’ perspectives

  • Actively works to understand customers and stakeholders
  • Encourages a strong customer-focus and builds understanding of customer perspectives within their team
  • Shows respect for customers and stakeholders

5. Drives continuous improvement

  • Encourages creativity and innovation
  • Identifies and implements improved ways of doing things


6. Manages team performance

  • Breaks down projects into objectives and goals, and accurately scopes out length and difficulty of tasks
  • Organises the team to deliver the required work program
  • Provides clear and accurate reporting of progress and performance

7. Manages internal and external relationships

  • Written and verbal communication is clear and concise
  • Models open communication. Actively and attentively listens to others
  • Seeks to understand the audience and adapt accordingly
  • Builds networks with peers
  • Works collaboratively with others
  • Reads situations quickly and sees conflicts as opportunities
  • Can settle disputes equitably by finding common ground and gaining cooperation

8. Builds team capability

  • Takes responsibility for team development
  • Uses development plans to addresses skills / knowledge gaps or to strengthen current capability
  • Identifies a broad range of development opportunities for team members
  • Develops staff for high performance through providing appropriate guidance and supporting them to resolve their own issues.

9. Inspires individual and team commitment in the pursuit of results

  • Motivates individuals and creates a climate in which people want to do their best
  • Regularly reviews performance and holds timely and frank discussions with all team members
  • Gives people the balance of autonomy and support they need to achieve outcomes
  • Builds a cohesive and supportive team environment


10. Models professional and ethical behaviour

  • Acts in accordance with the Queensland public service legislative framework and Code of Conduct
  • Models ethical behaviour and consistently applies those ethical standards to self and others
  • Is consistent in word and actions
  • Is viewed as trustworthy, honourable and truthful, and respectful of the views of others
  • Able to understand, monitor and channel their own emotions in a positive way whilst staying true to self

11. Displays rigour in advice

  • Provides advice that is rigorously considered and supported by a clear rationale
  • Looks beyond the obvious and persists with analysis and solutions
  • Makes timely decisions

12. Applies business management skills

  • Applies sound business management skills in corporate governance areas, such as financial, contract, and project management

13. Commits to personal development

  • Is aware of personal strengths and weaknesses and takes account of these when acting
  • Is committed to their own development and continuous self-improvement, and sees learning opportunities in everyday work
  • Reflects on the reasons for both success and failure, and learns from the experience
  • Actively seeks feedback and modifies their approach to enhance leadership effectiveness