What is this?
- Conduct your services through a single phone number for the Queensland government
- Queensland government agencies
Have an intensive public outreach campaign approaching? Let Smart Service Queensland respond to incoming calls until you return to business-as-usual.
Tailored range of services
Take advantage of a tailored service package from Smart Service Queensland. Choose to hand over only simple transactions like paying a bill or let us deliver your more complex specialist services.
|Tier 1||Information enquiry|
|Tier 2||Simple transactions e.g. pay, book, apply|
|Tier 3||Complex, specialist and personal|
One number for all enquiries
One phone number 13 QGOV (13 74 68) opens the front door to the Queensland Government. Callers access your information and services without needing to know which agency looks after their enquiry.
Expertise in service delivery
We answer quickly—our target is for less than 4% of calls hang up before connection and 80% of calls answered in 20 seconds.
Your customers are greeted by a person (rather than an automated voice responsive) 24 hours a day, 365 days a year.
Callers are able to complete a range of transactions or be connected to other services in the same phone call.
Focus on core business
Let Smart Service Queensland handle your customer enquiries while you use your expertise for managing complex, specialised service delivery.
Plan your work knowing that Smart Service Queensland will manage recruitment and training of service delivery staff and provide proactive workforce planning to respond to changes in customer demand.
Dedicated client solutions consultant
Our client solutions consultants will work closely with you to identify service delivery opportunities and resolve issues.