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Serving customers at service counters

Serving customers at service counters

What is this?

Overview
Conduct your services through Queensland Government service counters
Who
Queensland Government agencies

Features

Service counter network

In Brisbane, Cairns and Maroochydore, our Queensland Government Service Centres (QGSCs) provide cross-government information and services.

Queenslanders can access a range of services through our Queensland Government Agent Program (QGAP) counters. QGAP service outlets in rural and remote communities provide vital face-to-face contact for customers with limited access to community services.

Tailored range of services

Take advantage of a tailored service package from Smart Service Queensland. Choose to hand over only simple transactions like paying a bill or let us deliver your more complex specialist services.

 Complexity
Tier 1Information enquiry
Tier 2Simple transactions e.g. pay, book, apply
Tier 3Complex, specialist and personal

Dedicated client solutions consultant

Our client solutions consultants will work closely with you to identify service delivery opportunities and resolve issues.

Benefits

One service counter for all enquiries

Visitors access your information and services without needing to know which agency looks after their enquiry, and can conduct a range of transactions in a single visit.

Expertise in service delivery

We respond to your customersour target is for 80% of customers to be served within 10 minutes.

Short-term assistance

Have an intensive public outreach campaign approaching? Let Smart Service Queensland support your campaign while you focus on core business.

Focus on core business

Let Smart Service Queensland handle your customer enquiries while you use your expertise for managing complex, specialised service delivery.

Get the most out of other service channels

Support your online and phone customers with counter service through Smart Service Queensland.

Workforce planning

Plan your work knowing that Smart Service Queensland will manage recruitment and training of service delivery staff and provide proactive workforce planning to respond to changes in customer demand.

     

What next?

Get started

Contact and support