What is this?
- Conduct your services through Queensland Government service counters
- Queensland Government agencies
Service counter network
In Brisbane, Cairns and Maroochydore, our Queensland Government Service Centres (QGSCs) provide cross-government information and services.
Queenslanders can access a range of services through our Queensland Government Agent Program (QGAP) counters. QGAP service outlets in rural and remote communities provide vital face-to-face contact for customers with limited access to community services.
Tailored range of services
Take advantage of a tailored service package from Smart Service Queensland. Choose to hand over only simple transactions like paying a bill or let us deliver your more complex specialist services.
|Tier 1||Information enquiry|
|Tier 2||Simple transactions e.g. pay, book, apply|
|Tier 3||Complex, specialist and personal|
Dedicated client solutions consultant
Our client solutions consultants will work closely with you to identify service delivery opportunities and resolve issues.
One service counter for all enquiries
Visitors access your information and services without needing to know which agency looks after their enquiry, and can conduct a range of transactions in a single visit.
Expertise in service delivery
We respond to your customers—our target is for 80% of customers to be served within 10 minutes.
Have an intensive public outreach campaign approaching? Let Smart Service Queensland support your campaign while you focus on core business.
Focus on core business
Let Smart Service Queensland handle your customer enquiries while you use your expertise for managing complex, specialised service delivery.
Get the most out of other service channels
Support your online and phone customers with counter service through Smart Service Queensland.
Plan your work knowing that Smart Service Queensland will manage recruitment and training of service delivery staff and provide proactive workforce planning to respond to changes in customer demand.