Servicing and repairs process

QFleet vehicles are covered by the full manufacturer warranty. To comply with warranty conditions, vehicles should be serviced in accordance with the requirements specified in the owner's handbook.

Vehicles which agencies have held and leased past the recommended lease period may be out of manufacturer warranty. In these cases, repairs may incur additional costs to the agency.

A fully maintained operating lease includes the costs of all scheduled servicing.

Preferred service providers

To achieve the best possible service and outcome from service providers, QFleet recommends using a local manufacturer dealer or manufacturer authorised service provider.

Using a local manufacturer dealer or manufacturer authorised service provider ensures servicing and repairs are performed by manufacturer-trained technicians using diagnostic tools, and access to manufacturer data and technical support.

To find your nearest service provider, search on the relevant manufacturer’s website or the QFleet service providers list.

No local service provider

Sometimes it is not possible or practical to use local manufacturer dealers or manufacturer authorised service providers due to location or timeframes.

If you cannot locate a service provider in your area, please call QFleet’s maintenance controllers on 1800 061 819.

Five important steps for vehicle servicing and repairs

1. When booking your service, advise the service provider that it is a QFleet vehicle.
2. Before starting the required work, the service provider must call QFleet’s maintenance controllers on 1800 061 819.
3. The service provider will be asked to provide information on the:
   • nature and cost of the service or repairs
   • vehicle registration number
   • current odometer reading
4. Upon approval, QFleet will authorise the service provider to proceed with the work.
5. When collecting the vehicle after servicing or repairs, please check the work has been carried out to your satisfaction before you sign the service provider’s documentation and accept the vehicle.
   
   The staff member collecting the vehicle is responsible to take note of any safety concerns advised by the service provider, and either advise their fleet manager or arrange to rectify the issue as soon as possible.
   
   This includes notification of items such as tyre replacement, windscreen or panel damage, or other vehicle safety concerns.
   
   If you are not satisfied with the work performed, try to resolve the matter with the service provider. If this does not provide a satisfactory solution, advise QFleet’s maintenance controllers immediately on 1800 061 819 and they will take the matter up on your behalf.